The Support Packs include a package of premium services by MacArts Creative Studio. Analyze your requirements and configure your Odoo Apps according to your needs. The consultant will also train you on how to use the Odoo Apps, coach you on how you can use Odoo's functions and features to grow your business. He will also customize your Odoo apps provided. Time of development and implementation. depends on the numbers of apps you are using and other factors such as the server, Operating System (Please note that we do not implement Odoo Apps and other services on Microsoft WIndows).
You can use Support Packs for App Development and Customisation, Web & Graphic Design, SEO & Server Maintenance.

Before implementation, our consultant will analyze the way your business runs and suggest the best way to use Odoo. We will handle all configuration and coach you on how to use Odoo. This service is organized through planned sessions (over the telephone or online) where our consultant will carry out a more in-depth analysis of your needs to see what can be improved in line with the existing functional possibilities of the official Odoo Apps. We will provide you training material so that you are always able to use the latest version of Odoo Apps.

For advanced needs, such as custom development, you can work with us or an official Odoo partner. Developments carried out by Odoo and its Partners are usually charged per day of consulting or development.
MacArt Creative Studio offers packs charged hourly (in sets of 1h, 10h and 100h). You submit a ticket or email with a description of an issue and the necessary steps to reproduce and we will provide you with timing based on our experience. We charge for every started hour of work.

1) Customer submits  a ticket or email with a description of an issue and the necessary steps to reproduce
2) We reply (usually within 24h) and provide with the time needed to fix an issue or proceed with development &/or implementation
3) Customer Agrees with the timing and proposed solution
4) We carry on the work specified in point 2 and update customer with total Support Pack hours remaining report (by email)

In case of working on Customer's servers, the customer has to also provide access to the server

We mainly provide remote(online) support. However, you can hire a consultant to visit you onsite for an additional charge. We are based in Dublin/Ireland and on-site services outside of our location would result in transportation and accommodation charges.

No, Support Packs are only for your use. We are happy to provide the special support offer for referred customers. 

This depends on many factors such as company size, project stage and planned developments. Feel free to contact us so we can estimate your needs.
Some SMEs, that already have the system up and running are using around 10h a month. It may be enough to use 5h for server maintenance and keeping it up to date, and the rest of the hours for minor developments and SEO/Graphic Services.  

 All services offered by the Company are provided on a non-refundable basis.

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